Returns & Exchanges

At LILY, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether the fit isn't quite right or you've changed your mind, our hassle-free process ensures a smooth refund or exchange experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Place the items in their original packaging with all tags attached, and include the provided packing slip to ensure fast processing.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.