Frequently Asked Questions
Everything you need to know about your LILY shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5-7 business days of receipt.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary fit may differ from other brands.
Do you offer international shipping?
Yes, LILY ships to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location.
How should I care for my LILY garments?
To maintain the quality of our fabrics, we recommend following the care label instructions on each piece, typically involving cold washes and air drying.
Can I change or cancel my order?
Orders can be modified or cancelled within 60 minutes of placement. After this window, our warehouse begins processing and changes are no longer possible.